At Horizon Healthware, we take pride in providing big-time service with a friendly small-town approach. We offer prompt, effective support which has resulted in a high level of client satisfaction and loyalty.

We track and regularly publish our support call statistics; in 2007 here's how we did:

Total Support Calls Received in 2007	2901
Calls Taken Directly	81.63%
Average Response Time (when callback was required)	125 Minutes
Customer Follow-up Surveys Returned	1111
Customers Satisfied/Very Satisfied with speed of getting help	96%
Customers Satisfied/Very Satisfied with technical expertise to solve issue	95%
Customers Satisfied/Very Satisfied with our professionalism/courtesy	97%
Customers Satisfied/Very Satisfied with overall handling	94%

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Why is our support unparalleled?

• Calls or emails for help get a prompt response and are treated as high priority
• Vast experience - decades of it - writing systems for home care
• Electronic support over a secure internet connection provides instant problem resolution
• Every call is handled by a computer programmer with the technical ability to understand and resolve the issue
• Frequent system updates and enhancements
• No hidden fees--training, support, updates, phone calls all included in maintenance
• Serving our users is the reason we're here