“Horizon Healthware’s mission is to delight our customers and expand our customer base in the home care industry by providing quality software and outstanding service at a fair price, with a workforce of productive, cooperative, motivated, and happy team members.”
We believe deeply in the concept of community-based care such as hospice, behavioral health, and home health — and are committed to supporting and assisting those who provide such services.
Horizon has a 20-plus year history of serving a variety of provider types in a growing number of states, partnering with agencies in Georgia, Kentucky, Missouri, New Mexico, North Carolina, South Carolina, Tennessee, Texas, and Virginia.
Our systems support the business requirements for Hospice, certified Home Health, Personal Care, Community-based Waiver, Behavioral Health, Private Duty, Palliative Care, Mental Health/Substance Abuse, and other in-home services.
We answer to our customers and no one else; we’ve never received venture capital funding and have no parent organization to satisfy.
Everyone on Horizon’s technical support team has a computer science degree, so when users call for help, the person who answers the phone can usually solve the problem.
Our commitment to excellent customer service consistently yields 93% to 98% satisfaction, as indicated by users on follow-up surveys after each call or email for support.
Ask any of our clients about integrity and you’ll get a resounding and consistent answer: Horizon’s integrity is beyond reproach. We’ve earned the trust of longtime users and new clients alike by being fair and honest in all our dealings.